POLICY
Privacy Policy
Last updated: 28 April 2026
Astumark Stores Limited operates this website and related store services to help customers discover original power tools, machinery, agricultural equipment, and support services from our River Road shop. This Privacy Policy explains how Astumark collects, uses, stores, and shares personal information when you browse our website, create an account, place an order, submit an inquiry, or communicate with our team.
By using the Astumark website or sharing information through our services, you acknowledge that your information may be handled in the manner described in this Privacy Policy.
Information We Collect
Depending on how you interact with Astumark, we may collect personal information such as your name, phone number, email address, delivery address, account details, order history, payment reference details, and any information you include when sending a message or support inquiry.
We may also collect basic technical information such as your device type, browser information, IP address, and how you use our website, including the pages you visit, items you add to cart, and the actions you take while browsing.
How We Collect It
We collect information directly from you when you fill in forms, create an account, place an order, confirm payment, or contact us. We may also collect certain technical and usage information automatically through the website when you browse or use the services.
How We Use Your Information
Astumark uses personal information to operate the website, process and manage orders, confirm payments, arrange delivery, respond to customer requests, provide account access, improve customer service, and maintain the security of our services.
We may also use your information to follow up on orders, resolve complaints, prevent fraud, enforce our policies, comply with legal obligations, and improve the performance and reliability of the website.
Payments
When you choose to pay through M-Pesa Paybill, Loop Biz, or another supported method, Astumark may collect payment confirmation details such as payment references, transaction codes, payer phone numbers, and other order-related confirmation data. We use this information only to verify, process, and support your purchase.
When We May Share Information
Astumark does not sell customer personal information. We may share limited information only where reasonably necessary to run the business, such as with delivery providers, payment-related services, technology providers, hosting or storage services, or where required by law, lawful request, dispute handling, or fraud investigation.
Data Retention
We keep personal information only for as long as it is reasonably necessary for business operations, customer service, record keeping, payment verification, legal compliance, dispute resolution, and security purposes. We may retain certain order or account records where needed for legitimate business or legal reasons.
Security
Astumark takes reasonable administrative and technical measures to protect the information we store. However, no website, payment process, or method of internet transmission can be guaranteed to be completely secure. Customers should avoid sharing sensitive information through insecure channels unless necessary.
Your Choices and Rights
You may contact Astumark to request updates to your account information, correction of inaccurate information, or assistance regarding personal data we hold about you, subject to applicable law and reasonable identity verification.
Children's Privacy
Astumark's services are intended for general business and consumer use and are not designed for children. We do not knowingly collect personal information from children where doing so would be restricted by applicable law.
Third-Party Links
Our website may include links to third-party websites or platforms such as social media pages. Astumark is not responsible for the privacy or security practices of third-party sites, and customers should review their policies separately before providing personal information there.
Policy Updates
Astumark may update this Privacy Policy from time to time to reflect business, legal, operational, or technical changes. Any updated version will be posted on this page with a revised effective date where appropriate.
Contact Astumark
If you have questions about this Privacy Policy or about how Astumark handles your personal information, please contact our team using the details below.
Email: astumarkstoresltd@gmail.com
Call/WhatsApp: +254713039843
Hours: Mon - Sat: 8:30 AM - 7:00 PM EAT
Sun: Closed
Address: River Road, Menengai House 1 Opposite Rubis Petrol Station, 2nd floor Shop C8, Nairobi, Kenya